Politique de remboursement

REFUND POLICY

Returns and Exchanges

Due to the intimate and personal nature of our products, we prioritize hygiene and safety. All sales are final for opened, used, or unsealed products.

Unopened Products
- Unopened products in original packaging may be returned within 30 days of delivery
- Items must be unused, undamaged, and in resalable condition
- Original receipt or proof of purchase required

Defective or Damaged Products
- If you receive a defective or damaged product, contact us within 7 days of delivery
- We will provide a full refund or replacement at no additional cost
- Photos of the defect or damage may be required

Non-Returnable Items
- Opened or used intimate products (for health and safety reasons)
- Products without original packaging
- Sale or clearance items (unless defective)

How to Request a Return
Email us at [info@velvetandrose.pt] with:
- Order number
- Product name
- Reason for return
- Photos (if applicable)

Refund Processing
- Refunds will be processed within 5-10 business days after we receive the returned item
- Refunds will be issued to the original payment method
- Shipping costs are non-refundable unless the product was defective

Contact Us
For questions about returns or refunds, please contact:
Email: info@velvetandrose.pt

This policy was last updated: February 1, 2026