Politique d’expédition

SHIPPING POLICY

Discreet Shipping

At Velvet & Rose, we understand the importance of privacy. All orders are packaged discreetly in plain, unmarked packaging with no indication of the contents or nature of products inside. The sender name on the package will be neutral.

Shipping Locations

We currently ship to:

• Portugal (Mainland)
  • Our primary market with fastest delivery times
• European Union
  • Available to most EU countries for expanded reach

Shipping availability may vary by product and location. If your region is not listed at checkout, please contact us.

Processing Time

Orders are typically processed within 1-3 business days. Please note that some products are fulfilled through our trusted supplier network and may require additional processing time. You will receive a confirmation email when your order ships with tracking information.

Delivery Times

• Product and location dependant

Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method. We strive to offer competitive rates and may offer free shipping promotions from time to time.

Tracking

Once your order ships, you will receive a tracking number via email. You can use this to monitor your package's progress through the carrier's website.

Customs and Duties (EU Orders)

For orders within the EU, VAT is included in the product price. Depending on your country, additional customs duties or handling fees may apply and are the responsibility of the recipient. We are not responsible for delays caused by customs processing.

Delivery Issues

If your package is lost, damaged, or delayed beyond the estimated delivery window, please contact us immediately. We will work with the carrier to resolve the issue.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping fees may apply.

Contact Us

For questions about your shipment or shipping options, please reach out through our contact form or customer service email.

Last updated: February 2026